Healthcare Frequently Asked Questions

Skilled Nursing

Visiting Hours

Courtenay Springs Village Health Center has open visiting hours, based on the well-being of our residents. If you would like to visit before 8 am or after 8 pm please call in advance to ensure access.

Will Medicare cover my stay in the community?

If your Medicare card says “Hospital Insurance,” and you have had a qualifying hospital stay in the last 30 days, Medicare will generally pay 100% of your first 20 days in a skilled nursing community. For additional information, please contact the admissions office.

How often will a physician or health professional visit?

Generally, each resident sees their physician at move-in and every thirty days thereafter. However, our nursing staff is in constant communication with each of our residents’ physicians.

What articles of clothing should we bring?

This is your home, please bring the clothing items you would like, keeping in mind the storage space offered with your accommodations. We recommend bringing at least five changes of clothes and a pair of comfortable rubber-soled shoes. All items should be washed, clearly labeled with the resident’s name, and entered into the resident’s inventory log.

How is the laundry done? Can family members take laundry home?

If you would like us to do your laundry please notify the nursing staff upon move in. Family members can, of course, take care of their loved one’s laundry. If your family member will be washing your laundry please provide a hamper with a lid and ensure it is picked up at least twice a week.

If we are providing laundry service, each item of clothing is washed in an industrial machine at high temperatures. Please make sure the clothing that is brought is appropriate for washing and drying in these high temperatures. Each personal item must be labeled with the resident’s first and last name. We provide a labeling service.

Is there someone who provides haircuts?

At Courtenay Springs Village Health Center we have a beauty and barbershop. Inquiries into hours, services, and appointments can be made through the front desk.

Can my loved one receive mail?

Mail is delivered to each resident daily, except on weekends and holidays.

Courtenay Springs Village Health Center
Attn: ____________ Room #_____
1100 South Courtenay Pkwy
Merritt Island, FL 32952

You may also use our “Send a Greeting” feature where you can type out a note, and we will hand-deliver it to your loved one for free. Our “Send a Greeting” feature also offers the option of paying a small fee for a postcard that is mailed to your loved one.

Can children visit?

We encourage children and families to visit their loved ones.

Can we bring a family pet to the community?

At this time we do allow pets to visit the skilled nursing portion of our community, with appropriate vaccination records provided to the nursing staff. We ask that all pets be kept on a leash and under the control of their owner during visits for the safety and comfort of all of our residents.

Is there any private space available to use?

You may reserve the activities lounge for any special event with notice.

Can I take my loved one home for a visit?

Residents may take a “leave of absence” with a physician’s authorization. This authorization can be arranged through our nursing staff. When leaving and returning the resident, or responsible party, must sign the “Leave of Absence” book in the nursing station. Per Medicare guidelines, Medicare rehabilitation residents are allowed a 4-hour absence in coordination with their medication.

How do I find out about the activities provided for the resident?

We believe events and activities enrich our resident’s lives and have a powerful impact on the healing process. We create a fun, uplifting environment where our residents can be social, get involved, and enjoy their favorite hobbies and activities.

All residents are provided with a monthly calendar to keep them informed of upcoming activities. Copies of this calendar can be obtained at the front desk. Click here to view our online activities calendar/newsletter.

Is smoking permitted in the community?

For the safety and health of our residents and staff, Courtenay Springs Village Health Center is a smoke-free community. We do, however, have designated smoking areas outdoors. Please inquire with the front desk to locate designated smoking areas.

Can I bring in my loved one’s favorite food?

Always consult with the nursing staff before bringing food to residents. Many of our residents have physician-ordered specific diets with limitations. Any food kept in the resident’s room must be in properly sealed containers and dated.

Who do I talk to about food preferences? Are there alternate options for each day’s menu?

After admission our on-site dietitian interviews all of our residents. Our registered dietitian keeps these meetings in mind when designing our dietary program.

We follow physician orders to meet the needs of each resident while making sure the meals are enjoyable and full of flavor. We also administer oral supplements, as prescribed by physicians, and provide regular nutritional assessments by our dietitian.

Should you wish for an alternative food item in place of what is on the daily menu, we ask that you inform the CNA. This information will then be passed on to the Food Service Director, and every effort will be made to accommodate needs.

Will my loved one have telephone access?

Each room is equipped with a telephone for resident use. Residents are also welcome to bring their own mobile devices.

Will my loved one’s room have a television?

We offer flat-screen televisions in each room at no additional cost. Each room is equipped with basic cable.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

At Courtenay Springs Village we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.

Rehabilitation

How often will the Rehabilitation staff work with my loved one?

When you arrive at Courtenay Springs Village Health Center you will be assessed and assigned a customized treatment plan. Each plan varies based on the needs of the resident.

How often will a physician or health professional visit?

Generally, each resident sees a physician when they are admitted and every thirty days thereafter. However, our nursing staff is in constant communication with each physician.

Can I take my loved one home for a visit?

Residents may take a “leave of absence” with a physician’s authorization. This authorization can be arranged through our nursing staff. When leaving and returning the resident, or responsible party, must sign the “Leave of Absence” book in the nursing station. Per Medicare guidelines, Medicare rehabilitation residents are allowed a 4-hour absence in coordination with their medication.

Will my loved one have telephone access?

Each room is equipped with a telephone for resident use. Residents are also welcome to bring their own mobile devices.

Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?

At Courtenay Springs Village Health Center we have a full-time business office manager. Our business office manager will answer any questions you may have regarding financial or billing concerns. To make an appointment with our business office manager, please contact the front desk.

Respite Stays

How long is a respite stay?

We have Hospice Respite Care and length of stay is 7 days, we have LTC Respite Care for up to two (2) weeks. We are able to extend Respite Care.

Will my loved one be involved in the activities in your community? If so, what type of activities?

Yes, it is their choice as to what activities they participate in. Please refer to our Healthcare Center Activity Calendar, or contact our Admissions Coordinator for a list of our Activities.

How will you know what services my loved one needs during their stay?

Physician orders, family direction, medical needs, and services are all-inclusive of our Respite Care.

Will their insurance cover a respite stay?

Hospice Respite Care is covered by insurance and, LTC.

Who can I contact to learn more about respite stays?

Please contact our Admission Coordinator to learn more about Respite Care.